Description

AI agents that support your shoppers and sell for you

Start the 30-day trial on commercebird.com.

CommerceBird puts two AI agents on your WooCommerce store. A support agent answers questions, looks up orders and hands hard cases to your team as tickets. A sales agent helps shoppers choose, fills their cart and takes B2B quote requests.

Shoppers talk to them in a modern chat widget on your store. You create, train and manage each agent in the CommerceBird app, and this plugin connects them to your store: it shows the right widget on the right page, adds products to the cart, and keeps your tickets in your own WordPress.

One agent for support, one for sales

Each store can have a support agent and a sales agent. Each one has its own:

name, logo, brand colour and greeting
suggested questions and chat placeholder
instructions, so you set its tone and rules
actions: what it is allowed to do
knowledge: which of your Q&A entries and store pages it may use
chat widget, with its own Live switch

You choose where each widget appears: on every page, on shop and product pages, or on My Account and the help pages you pick. When both agents could appear, the sales agent shows on shop pages and the support agent everywhere else. Neither appears on cart or checkout.

Support agent

Answers product questions with live prices and stock from your store
Looks up order status safely: only with the order’s billing email, or automatically for signed-in customers
Answers policy questions from your own Q&A and store pages (returns, shipping, warranty and more)
Accepts photos from shoppers, for example of a damaged product (up to 3 per message)
Creates a ticket for your team when it can’t help, or when the shopper asks for a person

Sales agent

Recommends products and compares them side by side
Shows product cards with an “Add to cart” button
Sends ready-made cart and checkout links, so shoppers go straight to paying
Captures leads (name, email, company and what they’re looking for) and emails them to your sales team
Takes B2B quote requests: it creates an order with the status “On quote” for you to review and send. The agent never sets prices or discounts.

A helpdesk that lives in your store

Tickets, replies and photos are stored in your own WordPress, so you keep them even if you stop using CommerceBird.

Answer tickets in the CommerceBird Helpdesk, with the chat transcript, the shopper’s photos, internal notes, status, priority and assignee
Or answer them in WP admin under CommerceBird › Tickets
Your store sends every ticket email itself, in your WooCommerce email template and in the shopper’s language
Customers reply on a private ticket page on your store; signed-in customers also find their tickets under My Account › Support tickets
Photos are kept private, hidden from the Media Library, and deleted for good when the ticket is solved
Leads and quote requests from the sales agent are listed under Helpdesk › Leads

Test first, then go live

Try each agent in the Playground before you switch it on. Playground leads are marked “Test”, and quotes there are only previews, so nothing reaches your orders.

Speaks your shoppers’ language

The chat widget comes in English, German, Spanish, French, Dutch and Portuguese and follows your store’s language. The agents answer in the language the shopper writes in.

Costs under control

Agents use your CommerceBird AI credits. Set a daily limit per agent, and built-in rate limits and bot protection keep abuse from eating your credits.

Run your whole WooCommerce business from one place

The agents are part of the CommerceBird platform, which also gives you:

Multi-store dashboard — manage all your WooCommerce stores from one fast interface
AI assistant for merchants — create orders, update products and get store analytics and recommendations by chatting, through native WooCommerce MCP
Frontend AI blocks — Product Review Summary, Dynamic FAQ and Q&A blocks that help shoppers decide faster on the product page
Certified 2-way integrations — Zoho Inventory, Zoho CRM and Exact Online, kept in sync in real time
Quotes — create, send and convert quotes from your dashboard, including the ones your sales agent creates
Purchase orders — create and automate POs from low stock, out of stock or straight from an order; ideal for dropshipping
Advanced product import — import tens of thousands of products in the background from any CSV format
Support for popular plugins — WPML, WC Subscriptions, Product Bundles, ACF, PDF Invoices, Sequential Order Numbers and more

B2B features, no other plugin needed

Works with any WooCommerce site, new or established, B2B or hybrid B2C/B2B
One product, different prices, discounts and tiered pricing
Works with all WooCommerce payment and shipping methods
Access control: set visibility by group, hide prices, categories, brands or the whole website
Custom fields in the registration form, billing address and checkout
Extended and dedicated registration forms, with registration approval
Request a quote, invoice payment and purchase order payment
Wholesale quick order form and live search
Different shipping methods, payment methods and minimum order amounts per group
HPOS compatible
No coding required

Terms: TOS
Privacy Policy: Privacy Policy

⏩ Use of 3rd Party Services

To provide its features, CommerceBird uses the following services when the feature is enabled:

CommerceBird (commercebird.com) for the AI agents: when an agent is live, its chat widget is loaded from commercebird.com, and shopper messages are sent to CommerceBird, which stores the conversations, leads and the knowledge you add. Photos are uploaded straight to your store. – TOS and Privacy Policy
AI model providers, through the Vercel AI Gateway, to generate the agents’ answers and search your knowledge – TOS and Privacy Policy
Zoho CRM and Inventory API to synchronize Orders, Products and Customers – TOS and Privacy Policy
Exact Online API to synchronize Orders, Products and Customers – TOS and Privacy Policy

Screenshots

Zoho Inventory Tax mapping tab — Zoho Inventory Connect tab

Blocks

This plugin provides 1 block.

AI Review Summary Displays an AI-generated review summary for a WooCommerce product.

Installation

To install CommerceBird, follow these steps:

Download and activate the plugin
Go to Pricing and subscribe for the trial
Click on the “next steps” button to visit the my account page
Open a new browser tab and connect your domain to our App
Click on the Copy Token button
Go to your store’s wp-admin menu > commercebird > paste the subscription id, token and your e-mail address and click save!

FAQ

Q: What can the AI agents do?: A: The support agent answers product and policy questions, looks up order status and creates tickets for your team. The sales agent recommends and compares products, sends cart and checkout links, captures leads and takes B2B quote requests. You switch each action on or off per agent.
Q: How many agents can I create?: A: One support agent and one sales agent per store. Each has its own settings, knowledge, actions and chat widget.
Q: Do I need a paid plan?: A: The AI agents and the Helpdesk need a paid CommerceBird plan. The plugin itself, the dashboard and the core Zoho sync work with a free account on commercebird.com. The Exact Online integration needs the Premium plan.
Q: How do I add the chat widget to my store?: A: Create the agent in the CommerceBird app, open its Deploy page, choose where it should appear and click “Save and send to store”, then switch it Live. No code is needed: this plugin adds the widget to the right pages. Make sure the plugin is up to date.
Q: Can I choose on which pages the chat appears?: A: Yes. Show each agent on every page, on shop and product pages, or on My Account and the help pages you pick. The chat never appears on cart or checkout.
Q: Can the agent see my customers’ orders?: A: Only safely. A shopper gets an order’s status only after giving the billing email of that order, or automatically when signed in to their own account.
Q: Can the sales agent change prices or give discounts?: A: No. Cart links and quotes always use the prices WooCommerce calculates. Quotes are created with the status “On quote” for you to review before sending.
Q: Where are tickets stored?: A: In your own WordPress: tickets, replies and photos stay in your store, also if you disconnect CommerceBird. You can answer them in the CommerceBird Helpdesk or in WP admin under CommerceBird › Tickets.
Q: How do customers reply to a ticket?: A: Every ticket email links to a private ticket page on your store where they can read the thread and reply. Signed-in customers also see their tickets under My Account › Support tickets.
Q: Which languages do the agents speak?: A: The chat widget is available in English, German, Spanish, French, Dutch and Portuguese and follows your store’s language. The agents answer in the shopper’s language, and ticket emails go out in the language the shopper chatted in.
Q: What do the agents cost?: A: They use the AI credits of your CommerceBird account. Set a daily limit per agent to keep costs predictable.
Q: Can I test an agent before it goes live?: A: Yes. Every agent has a Playground. Leads from the Playground are marked “Test” and quotes there are only previews.
Q: Is my WooCommerce data safe with CommerceBird?: A: Yes. Your products, orders and customers stay in WooCommerce: the app works through the WooCommerce API. Tickets and photos are stored in your own store. To run the agents, CommerceBird stores the chat conversations, leads and the knowledge you add.
Q: Which product types does it support?: A: Simple, Variable, Bundles, Simple Subscription & Variable Subscription.
Q: Is it compatible with the WPML plugin?: A: Yes, this plugin has no compatibility issues with WPML.
Q: Can I create Purchase Orders?: A: Yes! You can even create a PO from an order or from a list of low-stock and out-of-stock products.
Q: Which integrations does it support?: A: Zoho CRM, Zoho Inventory and Exact Online. The core Zoho sync works on the Free plan; the advanced integration features need the Premium plan. Please check the Pricing for more info.
Q: Do the integrations support Guest orders?: A: Yes, all our integrations support guest orders.
Q: Where can I see the documentation and contact support?: A: Please visit the Support site to read the docs and open a support ticket. For plugin-specific issues, please open an issue here on wordpress.org.

Reviews

teemoyo 19 Lúnasa, 2026 1 reply

Five years ago, when our little business was just getting started, Fawad at Roadmap Studios (as it was known at the time) supported us with our e-commerce and inventory plug-in integration. As you can imagine, there were a few occasions when we needed support, and the team were always responsive, knowledgeable and incredibly helpful. This plug in was everything we needed, seamless integration, customization help to support our business. Since getting everything set up, we’ve had very little need for ongoing support — until recently with migration. And it’s been very, very impressive to see that, five years on, we’ve received exactly the same level of excellent service. It’s reassuring to know that the same care and commitment is still there years after the initial onboarding. Thank you, Fawad and team — outstanding service, then and now!

webloft 10 Meán an tSamhraidh, 2026 1 reply

Can’t ask for more ! Support is always there, and super-fast ! We've asked for personalized modifications, they did it the same week. Thank you, Fawad.

pedrogaudencio 28 Bealtaine, 2026

CommerceBird has been excellent on all fronts. As a developer, I always look beyond the sales pitch when choosing a plugin, especially for something as important as an Exact Online integration. It is easy for a salesperson to promise everything before the sale, but the real value shows afterwards: in the quality of the plugin, the engineering behind it, and the support when real-world edge cases appear. The plugin itself works very well for our WooCommerce integration and, within the natural limitations of Exact Online, everything runs smoothly. What really stands out, however, is the technical support. The team is very responsive, knowledgeable, and clearly experienced with Exact Online. They stay on top of Exact Online updates and make sure the plugin remains compliant and reliable as things change. I also really appreciate how attentive they are to custom setups. They do not just provide a generic solution and leave you to figure out the rest. They take the time to understand specific use cases and make sure the solution is well engineered, both for the majority of users and for special cases. That is quite rare. Before choosing CommerceBird, I did my research carefully, and I do not regret the decision one bit. Highly recommended.

organicfootprints 28 Aibreán, 2026

🔁 Look no further for FULL seamless integration of ZOHO to your WordPress / WooCommerce website Commercebird delivers DEEP and proven SEAMLESS integration of Categories / Brands / Items / Customers / Sales Orders / Price Lists / Quotes AND Custom fields❗ Truly – a stand-out Plugin, one of the best we've ever seen.Dont be fooled by other plugin promises and even native ZOHO integration.We spent a LOT of time checking them ALL and even looked at custom development before discovering CommerceBird. Easy to config / Paramater driven and just WORKS.They take care of every nuance and complexity – the product is robust & well supported (excellent ⭐⭐⭐⭐⭐).This plugin enables you to use all the powerful ZOHO One / Inventory & CRM functionality on the back-end to manage your business, with SEAMLESS integration to WooCommerce for online sales.Not just Sales Order pass-through, this is the WHOLE package and you wont need anything else ✅

twcomedy 16 Aibreán, 2026

This plugin is exactly what I was looking for and now allows me to add tickets directly to Apple and Android wallets through WooCommerce!

mindfl0w 9 Nollaig, 2025 1 reply

Our team was looking for a specific ExactOnline to WooCommerce integration and luckily came across the CommerceBird plugin. It's a perfect fit for us with a great level of support – both during the integration process and afterwards.

Read all 7 reviews

Contributors & Developers

“CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce” is open source software. The following people have contributed to this plugin.

CommerceBird

“CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce” has been translated into 1 locale. Thank you to the translators for their contributions.

Translate “CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce” into your language.

Interested in development?

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Changelog

3.2.2 – October 22 2026

Fix: fatal error “Failed opening required vendor/symfony/polyfill-mbstring/bootstrap.php” after updating to 3.2.1
Fix: Zoho CRM custom field mappings saved right after “Refresh zoho” now sync for orders, contacts and products

3.2.1 – Oktober 21 2026

Fix: critical error during plugin update
Fix: custom fields retrieval of zoho integrations during order sync

3.2.0 – October 19 2026

New: CommerceBird AI agents (support and sales chat widgets, cart links)
New: Helpdesk tickets for the app and visible in my-account page
New: WooCommerce B2B features integrated – no other plugin needed

3.1.3 – October 13 2026

New: Zoho CRM NotificationChannels – realtime product and contact update from Zoho to Woo
Fix: Zoho-Woo order webhook now allows order to be updated if not paid yet
Tested up to WooCommerce 11.2

3.1.2 – September 27 2026

Tweak: Exact Online Item import makes product a draft if its no longer active in Exact or isWebshopItem disabled.
Fix: SKU match improved from Exact Online Item import
Fix: consolidated contact sync functions to reduce overhead and errors during mapping

3.1.1 – September 9 2026

Fix: Fatal error Quotes
Fix: Contactperson mapping Zoho Inventory on checkout
Fix: Custom fields mapping Zoho Inventory
Tweak: improved Exact Online Items import by separating concerns
Tested up to WooCommerce 11.1

3.1.0 – August 19 2026

New: Zoho Books integration
New: Zoho integrations Logs in Log page
New: Support for gallery images of Zoho Inventory/Books (beta)
Fix: search widget rendering in footer
Tweak: fallback for order sync if thankyou hook not triggered

3.0.6 – August 13 2026

New: support for WPO PDF Invoices plugin
Tweak: improved get orphaned items from Exact for 10k+ items
Tweak: updated mcp adapter to 0.6.1

3.0.5 – August 7 2026

New: logs for Exact Online
Fix: importing items from Exact Online in background
Fix: refactored image duplication check to use md hash
Tested up to WooCommerce 11

3.0.4 – July 13 2026

New: import Zoho orders to Woo via daily cron
Fix: routing orders to Zoho location
Fix: Exact Online styling issues
Tweak: CommerceBird can now create and edit Posts via MCP

3.0.3 – June 26 2026

Fix: assigning category to variable products during zoho import – support for term cache
Fix: featured image of variation was not fetched due to stale cache object
Fix: webhook zoho inventory new format to support updating woo products
Fix: enable stock management after purchase order received status
Tweak: updated mcp abilities to support canonical abilities in Woo 10.9
Tested with WooCommerce 10.9

3.0.2 – June 17 2026

Fix: Category assignment on cronjob for zoho items
Fix: AI connector check
Fix: Exact Online premium check

3.0.1 – June 16 2026

New: Zoho integrations available on Free plan
Fix: ACF error on Zoho custom fields
Fix: Datepicker upgraded to support tailwind v4
Fix: some cases wrong category assigned during zoho inventory items import – edge case

3.0.0 – June 9 2026

New: revamped UI with tailwind v4
New: ai-powered product summary for product detail page
New: ai-powered dynamic FAQ for product detail page as custom tab
New: ai-powered QA to answer any question about a product and save it in the dynamic FAQ tab
Fix: reverted zoho image validation for strict duplication check
Fix: avoid duplicate woo categories in zoho inventory

2.9.3 – May 22 2026

Fix: Zoho Category Mapping Table upon plugin update process
Fix: Selected Zoho categories were getting emptied after a while
Fix: Parent variable product stock was getting enabled during Exact Items update
Fix: Featured image will not get updated if its already there during Exact Items import

2.9.2 – May 21 2026

New: action hook filters for Zoho Inventory and Exact Online – see docs.
New: Exact Online Stock Cron added
Fix: persistent zoho category mapping improvements
Tested up to WordPress 7.0
Tested up to WooCommerce 10.8

2.9.1 – May 6 2026

New: support for attachments custom Item fields from Zoho Inventory
Tweak: removal button added for mapped Zoho Inventory categories
Fix: saving mapped custom fields in options table
Fix: pagination for Exact Online Sync endpoints

2.9.0 – May 3 2026

New: Zoho Inventory category mapping control panel
New: Zoho Inventory custom fields mapping UI control
Fix: Zoho import items category and featured image
Fix: Zoho create order webhook refactored
Fix: Loader frozen after subcategory sync
Fix: Zoho pricelist import

2.8.5 – April 25 2026

New: Exact Online will now use Sync endpoints for Items, Orders, Customers
New: Zoho variations without attributes will be imported as simple items
Fix: Zoho categories are unselected after some time
Fix: Zoho image import validation less strict to handle correct product linking

2.8.4 – April 21 2026

Tweak: run parent category sync on first time usage
Tested up to WooCommerce 10.7

2.8.3 – April 21 2026

Fix: zoho inventory category saving during sync
Fix: screen freeze after subcategory sync
Tweak: quotation payment disabled by default
Tweak: email to admin if group items missing attribute1

2.8.2 – April 14 2026

New: automatic products update for Exact Online once a day
Fix: fatal error on checkout when quotation payment was disabled

2.8.1 – April 13 2026

Fix: mcp-adapter

2.8.0 – April 10 2026

New: Quotes
New: MCP adapter v0.5.0
Fix: Bulk update variations via our app

2.7.93 – April 2 2026

Fix: restored assets

2.7.92 – April 1st 2026

Fix: always get latest tax rates for Zoho tax mapping
Fix: enable auto-generated order number for Zoho Inventory
Fix: get correct tax class id during Zoho items import
Fix: disable items sync settings not always enforced

2.7.91 – March 21 2026

Fix: Zoho CRM connect tab showed empty on tab switch
Fix: disable price sync for zoho inventory import

2.7.9 – March 20 2026

New: enable zoho inventory sales order cycle to auto-generate package and invoice
Fix: exact online orphaned products count

2.7.8 – March 13 2026

New: toggle for importing items as published from Exact Online
Fix: updating item via Exact Webhook
Fix: updating stock status via bulk import from Exact Online
Fix: connecting to Zoho Inventory sometimes failed – edge case
Tested up to WooCommerce 10.6

2.7.7 – March 6 2026

New: dynamic locations mapping based on shipping country
Fix: sync selected categories to Zoho Inventory
Fix: cronjob not triggered for zoho inventory items
Fix: exact online webhook not updating product name

2.7.6 – February 24 2026

Fix: connecting to Zoho Inventory CA
Fix: compound tax rate for shipping cost
Fix: duplicated categories being added in Zoho inventory

2.7.5 – February 20 2026

Fix: updating variations via cron or manually
Fix: mapping variable products via Sync Product button
Fix: discount was sent with tax to Zoho during order sync
Improvement: reduced update product action hook triggering

2.7.4 – February 15 2026

Fix: order sync to zoho inventory

2.7.3 – February 12 2026

New: support for compound tax rates for zoho inventory order sync
Fix: create order via zoho inventory webhook
Compatibility tested with WooCommerce 10.5

2.7.2 – February 5 2026

New: Zoho Inventory Item Groups import now runs via Batch API
New: Support for WPML when importing products from Zoho
Fix: Guest order sync missing billing and shipping in some cases

2.7.1 – February 1st 2026

Fix: Attributes of variations not assigned after importing Zoho Inventory
Fix: Empty billing & shipping address due to Zoho API changes

2.7.0 – January 29 2026

New: Zoho Inventory simple items import now runs via Woo Batch API
New: Stock toggle for Exact Online items import
Tweak: Migrated cost_price to woocommerce native cost of goods sold
Fix: Pagination of item groups import
Fix: Product update resulted in excessive api usage of Zoho Inventory – lock added

2.6.5 – January 21 2026

Fix: memory freeze during simple items import
Fix: Zoho CRM fatal access token error
Fix: Exact Online bulk items import (Thanks to Woo HQ)

2.6.4 – December 29 2025

New: added Exact Online UK support
Fix: import simple items from Zoho Inventory from restored categories
Fix: disconnect Exact Online

2.6.3 – December 22 2025

Fix: tax mapping Exact Online
Fix: import all products from Exact Online
Fix: general mapping not saving properly in WP 6.9

2.6.2 – December 16 2025

Fix: importing attributes of group items from Zoho Inventory

2.6.1 – December 4 2025

New: remove orphaned products after Exact Online import items
Fix: default currency always used for multi-currency stores
Fix: invalid variation name from woo to zoho inventory
Fix: duplicated removal of categories was not removing all duplicates
Fix: duplicated categories will only be removed on its button click
Tweak: improved security PHP to meet WordPress 6.9 requirements
Tested up to WordPress 6.9

2.6.0 – November 18 2025

New: Zoho CRM Canada support added
Fix: not all zoho inventory categories were showing on Categories tab
Fix: improved guest orders sync to Zoho Inventory

2.5.2 – October 4 2025

New: Bulk customer export for Zoho CRM
New: Select contact template for Zoho CRM
New: Closed order status of Zoho Inventory will complete the order in WooCommerce
Fix: Variations set as simple items during import from Zoho Inventory caused fatal error
Tweak: ACF plugin can be installed directly via the plugin for Premium users

2.5.1 – September 23 2025

Fix: Guest order sync to Zoho Inventory
Fix: Tax exempt items in Orders for Zoho Inventory India
Tweak: Install WooCommerce B2B plugin directly for Premium users

2.5.0 – September 20 2025

New: Onboarding wizard for Zoho Inventory Integration
New: Guest Order support for Zoho Inventory Order Sync
New: Product metabox for Zoho Inventory Item Request Body
Fix: Incorrect gst_treatment for India GST on order sync and contact sync
Fix: License activation check during Zoho Inventory Webhook sync

2.4.6 – September 4 2025

New: Added support for Zoho Inventory GST India on Order and Contact sync
Tweak: Improved image duplication check during import from Zoho Inventory
Fix: Order update to Zoho CRM when item price is 0

Five Years On, Still Outstanding Service

Support like never seen !

Excellent plugin, outstanding technical support

Look no further for FULL seamless integration of ZOHO to WooCommerce!

A great addition to my site!

Perfect ExactOnline to WooCommerce integration